Distribusion Technologies GmbH
Terms of services
1. About Distribusion
1.1. Distribusion Technologies GmbH (which we refer to in these terms and conditions as “Distribusion” or “we”) is a company incorporated in Germany with its headquarters in Berlin, registered with the Amtsgericht Charlottenburg under number HRB 176406 B. We operate worldwide and have several subsidiary companies which are listed in paragraph 20. You can find our contact details in paragraph 17.
1.2. Distribusion is a technology company which provides distribution services and technology products to ground transportation carriers and retailers. It standardises and distributes the content of ground transportation carriers via its platform through different distribution channels, including a booking engine to enable passengers to book journeys directly.
1.3. Distribusion does not provide any transport services itself. When booking a journey via our booking engine you will be required to accept the terms and conditions of the transport provider whose tickets you purchase.
2. Terms and Conditions
2.1. These terms and conditions (the "Terms") govern your use of Distribusion’s services and form the basis of the legal relationship between us.
2.2. These Terms apply exclusively to the booking services which we provide in relation to the intermediation of transport services offered by third party ground transportation carriers and other service providers.
2.3. You must be aged 16 or over to use our booking service. We reserve the right to reject any transaction made using our booking service if you are underage.
3. Our Services
3.1. We provide a comparison and booking service for journeys via ground transportation, including train, bus and ferry. Search results are generated based on the route you enter into our search engine. You can sort the results by price, length of journey and departure/ arrival times by using the filter option.
3.2. Your journey itself is governed by the terms and conditions of the separate contract which you make with the transport operator when you book your journey. Distribusion acts as the transport operator’s agent for the purposes of providing the booking service to you but we are not responsible for the travel service provided by the transport provider. If you want to cancel, or make any changes to your journey you must do so directly with the tranport operator.
3.3. We may receive a commission from the transport operator for acting as its agent in the booking process.
4. Direct Booking through Distribusion
4.1. For certain transport operators, we provide booking services in the name and on behalf of the transport operator, acting as that transport operator’s agent. In these situations, we offer secure online booking options directly through our own booking engine, and you will not be redirected to the booking page of the transport operator itself. Distribusion collects the relevant data (such as the passenger's name, email address, and payment information) in accordance with our Privacy Policy and then submits the booking to the transport operator.
4.2. By clicking on the “Pay Now” button on our booking page, you shall make a binding offer to conclude a contract for the transport service. This contract is concluded when you receive an email booking confirmation from Distribusion together with the travel documents and our invoice. The travel documents are usually printable tickets issued by the transport operator and are usually sent as a PDF file, or in other common electronic formats, such as mobile tickets with QR codes. You might alternatively receive a booking code or ticket voucher in place of printable tickets. These must be redeemed at the ticket office, or a ticket vending machine, at the place of departure before the start of your journey.
4.3. Please review the travel documents as soon as you receive them and let us know as soon as possible if they contain any errors. You can contact our customer service team using the contact details in paragraph 16 below.
5. Service Fees
5.1. We may charge a service fee to you directly in addition to the commission which we receive from the transport operator. The amount of this fee depends on the individual booking and the amount will be shown to you during the booking process. If you purchase ancillary services when booking, such as insurance, we may also earn commissions from the third party providers of those services. Our service fees are non-refundable, meaning that if you pay a service fee when you book your ticket you will not receive a refund of that fee if you cancel and request a refund for your ticket.
5.2. Before you complete your booking we shall provide you with a breakdown of all the costs and fees payable.
6. Payment Processing
6.1. Payment may only be made via the acceptable payment system(s) specified on the reservation booking page, whether on our site (for direct bookings), or on the transport operator’s site.
6.2. Distribusion is authorised to collect payments on behalf of each of transport operators for whom we act as agent. This means that when you complete the payment to Distribusion, you will have satisifed your payment obligations towards the transport operator.
6.3. When paying for a booking by credit card, you will be rqeuired to expressly consent to the collection of the payment processing fee from the payment service provider. When paying in a foreign currency, foreign currency exchange fees may also apply.
7. Travel Insurance
We may offer travel insurance products of third party insurers as part of the booking process. When offering travel insurance, we act as an Ancillary Insurance Intermediary, as defined by the European Insurance Distribution Directive. This means that we facilitate the purchase of insurance as a complementary service to our main services but do not offer insurance ourselves.
8. Combined Journeys
Combined train journeys are made up of separate tickets, each of which is a separate contract with the transport provider but which combine to form your journey. This means that if a delay to one part of your journey means that you miss a connection, you might not be entitled to travel on an alternative train and may need to buy a new ticket to continue your journey. The exception is where both parts of your journey are provided by train operators owned by the same company, in which case you may be entitled to take the next available train without purchasing a new ticket.
9. Changes or cancellations
9.1. If you need to cancel or change your booking you may be able to do so directly though the transport operator or via our customer service team (see paragraph 16 below) . You are advised to read and understand the transport operator’s terms and conditions before completing your booking to understand whether and how cancellations and changes can be made.
9.2. You may need to pay for the difference in price (if any) for your new booking together with any additional fee charged by the transport provider. Distribusion may also charge you a booking cancellation or amendment fee for if we make the cancellation or changes on your behalf. Cancellation and amendment fees are non-refundable.
9.3. If the journey for which you have booked a ticket for is cancelled by the operator or delayed, you may be able to obtain a refund or compensation, depending on the transport operator. Please contact the transport operator directly or
10. Website functionality and availability
We may from time to time make changes to the content or functionality of our website and we do not guarantee its permanent availability. Technical problems that are outside of our control may lead to downtime. Website maintenance may affect availability and will be carried out as far as possible to minimise disruption.
11. Your Obligations
You are responsible for ensuring that you comply with all travel requirements applicable to your booking, including passport and visa requirements, entry requirements, customs and currency regulations, vaccination requirements and other health regulations.
12. Limitation of Liability
12.1. Although we use our best efforts to display accurate and current information, we rely on information provided to us by third-party providers, including timetables, live journey information, platform data, transport network conditions and fares. We are unable to fully verify the accuracy or completeness of that information and therefore make no representations or warranties as to its accuracy or completeness.
12.2. We are not responsible for any losses that you suffer that are not related to our booking service. By offering a booking service as an agent for third-party transport operators, we bear no responsibility for the availability of services or travel connections at the time of booking, or for the provision of any services booked with other third-party providers. Any claims must be brought directly against the relevant transport operator or provider.
12.3. We accept no liability or responsibility for any products or services booked through our affiliates.
12.4. Our website contains links to other sites that we do not operate or control and for which are not responsible. We do not endorse the content of these websites, nor do we take any responsibility for the lawfulness or functionality of such content. We accept no liability for any loss or damage that may be caused by the use of such sites. We advise you to carefully read the terms of use for each such website.
12.5. Our liability and that of our employees, legal representatives or agents shall be limited to wilful intent and gross negligence. This limitation does not apply to injuries to life, limb or health, to breaches of warranty, to claims under the German Product Liability Act or to material breach of contract, i.e. obligations which are essential to the proper performance of the contract or fulfilment of the contract purpose, or on the observance of which the contractual partner may regularly rely.
12.6. Our liability for our breach of material contractual obligations through minor or simple negligence is limited to typical and foreseeable damages.
12.7. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, or by fraud or fraudulent misrepresentation by us or our employees.
13. Your Rights
13.1. Right of withdrawal: Under Section 312g, Paragraph 2, Sentences (1) and (9) of the German Civil Code/ BGB, the Right of Withdrawal does not apply to contracts for the provision of travel services, where the contract provides for a specific date/ period of performance (i.e, the travel ticket is for a certain date). The terms and conditions of the travel provider with regards to cancellation will instead apply.
13.2. Rail passenger rights: Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations is applicable to Distribusion to the extent that it acts as an intermediary for train ticket sales. You can find a summary of your rights and obligations in all EU official languages here, and You can also contact our customer service team (see paragraph 16 below) for any questions in relation to your rights as a rail passenger.
13.3. Our website may contain links or redirections to third parties’ independent websites or third party white label platforms which offer other travel services. If you choose to book additional travel services from these third party providers via links or redirections from our booking confirmation, those travel services will not constitute a travel package or linked travel arrangements for the purposes of the Travel Package and Linked Travel Arrangements Regulations (see here for more details).
13.4. As a consumer, you may have additional rights under your national consumer law.
14. Data Protection
Our Privacy Policy describes how we process your personal data when you use our services. By using our website and/or our mobile apps You consent to the use of Your information in accordance with our Privacy Policy.
15. Changes to our Terms and Conditions of Use
We are continually developing and improving our services and therefore reserve the right to modify these Terms at any time. The version of the Terms that applies to you is the one which you accept at the time you complete your booking.
16. Intellectual Property
Access to Distribusion’s website gives you no intellectual property rights except for the right to use it in accordance with these Terms. You may not copy, change or publish any part of our website without our prior written permission.
17. Contact Information
If you have any questions, requests or complaints, please contact us as follows:
Distribusion Technologies GmbH
Wattstrasse 10
13355 Berlin, Germany
18. Dispute Resolution (Online)
18.1. The EU Commission has created a platform for online dispute resolution (ODR platform), which can be accessed via this link
18.2. In accordance with Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG), we hereby inform you that we are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
19. Miscellaneous
19.1. The contractual relationship between you and Distribusion will be governed by German law except to the extent that the consumer laws of a different jurisdiction take precedence.
19.2. Distribusion is headquartered in Berlin, Germany, which shall be the place of jurisdiction. Other places of jurisdiction may apply under the consumer laws in the customer’s country of residence.
19.3. The original version of these Terms is the English version. If there is any conflict between these English Terms and any translated version, these English Terms shall take precedence.
19. Miscellaneous
19.1. The contractual relationship between you and Distribusion will be governed by German law except to the extent that the consumer laws of a different jurisdiction take precedence.
19.2. Distribusion is headquartered in Berlin, Germany, which shall be the place of jurisdiction. Other places of jurisdiction may apply under the consumer laws in the customer’s country of residence.
19.3. The original version of these Terms is the English version. If there is any conflict between these English Terms and any translated version, these English Terms shall take precedence.
20. Distribusion Group Companies
Rua Líbero Badaró, 158, 22° andar, Centro de São Paulo - 01008-904
Mexico
Brazil
Distribusion Tecnologica do Brasil LTDADistribusion Tecnologica do Brasil LTDA
Fuente de Osiris 20, Huixquilucan, 52780
Tv 23 No. 293-50 Oficina 102, Bogota
Colombia
Distribusion Technologies S.A.S.
D Busion Mexico, S.A. de C.V.
United Kingdom
Chancery House, 53-64 Chancery Lane, London WC2A 1QS
Distribusion Technologies Limited
Vietnam
Level 46, Bitexco Financial Tower, 2 Hai Trieu Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Distribusion Technologies Vietnam Co, Ltd.
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